Samsung Australia Reviews

I dropped my phone off to have the screen fixed under warranty. it was accepted and I was told it would be 3days. I have had no contact so for 3 days I use online chat to find out where it is... they could not tell me if it was ready if it was held up if there was a problem. they could not even tell me where it is. I tried calling and I get the same result. its now 5 days and I have tried numerous times to find out anything always receiving the same result, so I go in-store. where I am told that it will cost me $530 to have the screen fixed. also that the person that took my details took down the wrong email address which is why I did not receive the email on Wednesday. why on any of the calls or chats I had, did no one inform me of the $530 or the incorrect email address? i am told that my phone has been dropped as it has a black mark on the screen. it has not been dropped. and the black mark on the screen is not what is making the whole screen unresponsive to touch, and it also is not the reason that the whole screen is peeling away. when I have tried to say this I am cut off with, I can only go on wat the technician said. when I purchased the fold I asked about a screen protector and was told it did not need one as it folds closed... I am still waiting for my phone so I can swap it with my Samsung care subscription. also telling Samsung staff that I have a medical condition that requires me to have a phone at all times was not even acknowledged. let me finish with., I am on a disability pension, so I can not afford to just purchase a new phone whenever I want or need it. if I could do that I would keep the phone and this would be settled in a courtroom. you have taken absolutely no care at all of me as a long-standing customer, and of the numerous mistakes and wrong statements, u have taken no responsibility.

User's recommendation: do not buy from.